Privacy Policy
How personal information is handled through this website and during a repair.
Information we collect
We collect information you provide directly when submitting an enquiry, requesting an assessment, arranging a repair or contacting us by phone or email. This may include your name, contact details, vehicle details, insurance claim information and the content of your message.
How we use information
Personal information is used to respond to enquiries, arrange and complete repairs, coordinate with insurers where applicable, and communicate about the status of your repair.
Sharing information
We share information only where necessary to deliver a repair or manage an insurance claim — for example with your nominated insurer, assessors or authorised suppliers. We do not sell personal information.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Records are retained in line with standard business record-keeping practices.
Your rights
You can request access to, or correction of, personal information we hold about you by contacting us directly.
Contact
For privacy enquiries, contact us at info@victicpanels.com.au or on 03 7002 8807.
This policy is provided for general information and does not constitute legal advice. Vic Tic Panels may update this policy from time to time.